Return Policy
General Return Policy
The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise. All Returns Are Subject to Manufacturers' Policies Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. West Coast Computer Exchange reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.
Packaging of Returns
All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns of open or used products or products not in new condition will be assessed additional restocking fees depending on condition and West Coast Computer Exchange ability to remarket the returned product. West Coast Computer Exchange will refuse any return of items missing UPC codes.
Nonrefundable Charges
Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. West Coast Computer Exchange will only accept returns via FEDEX or UPS with a tracking and appropriate insurance. West Coast Computer Exchange is not responsible for lost parcels.
Returns for Non-Defective Items
All non-defective returns authorized by West Coast Computer Exchange, whether opened or unopened, will be assessed a minimum 15% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by contacting West Coast Computer Exchange. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within the 10 day authorization period will be deemed to be an acceptance of the product.
Returns for Defective and Dead on Arrival (DOA) Merchandise
DOA products must be reported within 48 hours of tracking delivery date and returned within 30 days. After 30 days, the manufacturer's warranty process must be followed. Some manufacturers and publishers require DOA’s to be handled directly with the manufacturer, and in these cases we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee. Defective products must be reported within the given warranty period and returned within 10 days of RMA number issue.
Damaged Products
All packages shipped from West Coast Computer Exchange are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for West Coast Computer Exchange to file a damage claim. Failure to notify West Coast Computer Exchange of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.
Refused Orders
All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to West Coast Computer Exchange